criticalHallucination Google (Gemini)
Air Canada AI chatbot refund policy hallucination
by Publish anonymously · 5 days agoviews 11744en
PII protected
Personal information such as emails, phone numbers, IDs and access tokens are automatically masked before publication.
Air Canada support chatbot lied to a passenger about bereavement refund policies. The airline was held legally liable by a Canadian court for its chatbot's hallucinated policy.
