4
TrustScore
2
Total incidents
0%
Response rate
9264
Avg. views
Air Canada support chatbot lied to a passenger about bereavement refund policies. The airline was held legally liable by a Canadian court for its chatbot's hallucinated policy.
Amazon's experimental AI recruiting tool was found to be biased against women, automatically demoting resumes containing the word "women's" or graduates from all-women's colleges.